Frequently Asked Questions
Get answers to common questions about our Halloween products, shipping, and returns
We offer express shipping to get your spooky costume to you in time for Halloween! Standard shipping takes 3-5 business days, while our Halloween Rush delivery can get your order to you within 1-2 business days. Order by 2 PM EST for same-day processing.
Standard shipping is $5.99 for orders under $50, and FREE for orders over $50! Our Halloween Rush delivery is $14.99, and overnight shipping is $24.99. We also offer free local pickup at our spooky warehouse for customers within 20 miles.
Absolutely! We accept returns within 14 days of purchase. Costumes must be unworn, with tags attached, and in original packaging. Due to hygiene reasons, we cannot accept returns on makeup, wigs, or intimate apparel. Return shipping is free for defective items.
Yes, we ship our frightening collection worldwide! International shipping takes 7-14 business days and costs vary by destination. Please note that customs fees and import duties may apply. For Halloween orders, we recommend ordering by October 15th to ensure timely delivery.
Don't let a damaged package ruin your Halloween spirit! Contact us within 48 hours of delivery with photos of the damage. We'll send a replacement immediately at no cost, or provide a full refund. Our customer service team works around the clock during Halloween season.
Yes! Once your order ships, you'll receive a tracking number via email and SMS. You can track your package in real-time on our website or through our mobile app. We'll also send you updates when your spooky package is out for delivery!
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What Our Customers Say
Real reviews from Halloween enthusiasts
"Absolutely love my vampire costume! The quality is incredible and the cape flows beautifully. Got so many compliments at the Halloween party. The LED fangs were a perfect touch!"
"The LED string lights transformed our entire front yard into a spooky wonderland! Easy to set up and the orange glow is perfect. Neighbors keep asking where we got them."
"My daughter looked absolutely adorable in her witch costume! The hat stays on perfectly and the dress is comfortable for trick-or-treating. Great quality for the price."
"The zombie makeup kit exceeded my expectations! Realistic blood, great prosthetics, and easy-to-follow instructions. I looked terrifyingly authentic at the costume party."
"These LED pumpkin decorations are fantastic! Battery-powered, weather-resistant, and the flickering effect looks so realistic. Perfect for our outdoor Halloween display."
"The pirate costume is amazing quality! The fabric feels authentic, all the accessories are included, and it fits perfectly. My son felt like a real pirate captain!"